Refund policy
Payment review, handled carefully.
Plans and secure payment are available only inside the authenticated app. This draft policy requires owner/legal review and final business timelines.
Before contacting support
Return to the app and check the order status. A successful gateway payment may temporarily remain pending while account activation retries.
Do not pay twice
If an order shows pending or activation in progress, do not create another payment for the same intended access period.
Review information
Provide the registered email, order ID, plan, amount, payment date and the status visible inside the app. Never send a PIN, OTP or full payment credential.
Duplicate or failed access
Verified duplicate charges or successful payments that cannot be activated should be investigated against gateway and account records before a resolution is issued.
Processing time
Approved refunds are returned through the original payment method and may take additional banking or provider processing time.
Non-refundable cases
Define consumed access, misuse, fraudulent claims and legally required exceptions with qualified counsel before publishing this policy.
This draft intentionally does not invent refund windows. Add the approved eligibility rules and timelines before launch.